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Expert Speakers include:

Telia Sonera
Magnus Rimbark
Head of UX Design
Telia Sonera
Giedre Ancereviciute
Head of Customer Care
Telia Sonera
Kristofer Oberg
Strategic UX Design Lead
Telia Sonera
Mario Karu
Online Environments Manager E2C
Eesti Telekom
Susanne Iversen Sandvær
Head of eChannels, Customer Service
Priya Sawhney
Head of Customer Experience and Foresight
Iain Milligan
Head of Operational Insight
Christoffer Vollmer
Global Digital Manager
Peter Robertsson
Head of Channel Operations Customer Channels
Gökhan Kara
Customer Experience Strategist
Jonas Kronlund
Senior Development Manager, Service Design

Learn how to drive outstanding customer experience by placing the customer at the heart of your company, harnessing the power of customer insight and delivering the ultimate omni-channel experience to gain customer loyalty

With customers now expecting a seamless, coherent and customer-centric experience, operators must invest more in their customer experience management in order to retain and expand their customer base.

CEM Telecoms Nordics will provide an unmissable 2 days of exploring the best customer experience success stories across the industry. This highly focused conference will showcase how operators in the region are transforming into customer-centric organisations with a clear strategy on how to leverage their digital channels and listen to the Voice of the Customer. Learn from our experts how to maximise customer loyalty and reduce churn whilst keeping costs down. Plus, find out exactly how to expand your customer base through customer experience management by attending our interactive pre-conference workshop.

With representation from every major Nordic operator, this is an indispensable event if you are looking to keep your customers happy and avoid losing them to your competitors!

Who Will You Meet?

Network with and learn from leading telecoms operators from the Nordics and Baltics, including VPs, Directors, Heads and Senior Managers of:

  • Customer Experience
  • Customer Service
  • CRM
  • Customer Care
  • Loyalty
  • Social Media
  • Online
  • Digital
  • Call Centre Management
  • Customer Retention
  • Marketing

What your peers said about our CEM in Telecoms Global Series:

“I have always picked up good learnings from Telecoms IQ’s conferences and, as a result, we have been able to improve our overall approach to Customer Experience and help embed this into the businesses.” Director of Customer Experience, Telefónica Europe