Learn how to drive outstanding customer experience by placing the customer at the heart of your company, harnessing the power of customer insight and delivering the ultimate omni-channel experience to gain customer loyalty
With customers now expecting a seamless, coherent and customer-centric experience, operators must invest more in their customer experience management in order to retain and expand their customer base.
CEM Telecoms Nordics will provide an unmissable 2 days of exploring the best customer experience success stories across the industry. This highly focused conference will showcase how operators in the region are transforming into customer-centric organisations with a clear strategy on how to leverage their digital channels and listen to the Voice of the Customer. Learn from our experts how to maximise customer loyalty and reduce churn whilst keeping costs down. Plus, find out exactly how to expand your customer base through customer experience management by attending our interactive pre-conference workshop.
With representation from every major Nordic operator, this is an indispensable event if you are looking to keep your customers happy and avoid losing them to your competitors!
Who Will You Meet?
Network with and learn from leading telecoms operators from the Nordics and Baltics, including VPs, Directors, Heads and Senior Managers of:
- Customer Experience
- Customer Service
- Customer Care
- Social Media
- Call Centre Management
- Customer Retention
What your peers said about our CEM in Telecoms Global Series:
“I have always picked up good learnings from Telecoms IQ’s conferences and, as a result, we have been able to improve our overall approach to Customer Experience and help embed this into the businesses.” Director of Customer Experience, Telefónica Europe